Terms of Service

1. General

These Terms govern the use of CallBuddy.AI (the "Service"), provided by AD Awards Arkadiusz Szustak (VAT PL6912512359), Legnica, Poland (the "Provider"). Contact: agent@callbuddy.ai.

2. The Service

CallBuddy.AI is an AI voice assistant: 24/7 call answering, appointment booking, lead call-backs and message handling (phone, WhatsApp, Messenger, email). Features depend on the selected plan (Start / Basic / Pro).

3. Account & registration

Using the Service requires an account with accurate information. You are responsible for keeping your credentials confidential and for activity on your account.

4. Plans, pricing & billing

The Service is billed as a monthly subscription. You are charged at checkout and then automatically every month until cancelled. Plan and add-on prices are shown at callbuddy.ai/#cennik. Minutes above your plan are billed at the per-minute rate stated in the pricing.

5. Discounts & promo codes

Discounts (including any launch discount) and promo codes apply under the terms and for the period stated for each promotion. A launch discount may apply to the first billing period only.

6. Term & cancellation

Subscriptions renew automatically. You may cancel anytime via the customer portal (Stripe); the Service remains active until the end of the paid period, with no further charges.

7. Guarantee & refunds

Any results guarantee and refund conditions are described in the offer on the website. Refund and complaint requests: agent@callbuddy.ai.

8. Data & privacy

Data is processed in the European Union, in line with GDPR and the AI Act. See the Privacy Policy for details. You are responsible for lawful use of the Service towards callers (incl. notifying about recording, if enabled).

9. Liability

The Service is provided with due care, but the Provider does not warrant uninterrupted or error-free operation (which depends on telecom and AI providers, among others). Liability is limited to the fees paid in the last billing period, to the extent permitted by law.

10. Intellectual property

All rights to the Service, brand and software belong to the Provider. You retain rights to your own data and content.

11. Changes

The Provider may amend these Terms for valid reasons, with prior notice by email.

12. Governing law

These Terms are governed by Polish law. Disputes are resolved by the court competent for the Provider's registered office, unless mandatory law provides otherwise.

Questions about these Terms: agent@callbuddy.ai.